Privacy Policy

Last Updated: June 29, 2026

1. Introduction & Scope

MLSB 2026 LLC dba ChikoPOS (“ChikoPOS,” “we,” “us,” or “our”) operates a technology platform that enables restaurants to accept orders through multiple channels. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use any ChikoPOS-powered ordering service, including:

  • QR code web ordering
  • Self-service kiosks
  • Table tablets
  • The ChikoPOS mobile app
  • Restaurant websites built with ChikoPOS
  • AI phone ordering
  • Orders placed through delivery platforms (Uber Eats, DoorDash, etc.)

By using any of these services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

2a. Information You Provide

  • Contact information: name, email address, phone number
  • Delivery information: delivery address
  • Payment information: payment details are processed securely by our third-party payment processor, CardPointe. ChikoPOS does not store your full card number or payment credentials.
  • Order details: items ordered, quantities, special instructions, order history
  • Dietary preferences and allergies: food preferences and allergy information you provide. This information may constitute health-related information under applicable law.
  • Account information: username, password, and profile details if you create a ChikoPOS account
  • Loyalty and gift card information: rewards points, balances, transaction history
  • Communications: messages you send us through support requests or feedback

2b. Information Collected Automatically

  • Device information (type, model, operating system, browser)
  • IP address and approximate geographic location
  • Usage data (pages visited, features used, session duration)
  • Cookies and similar tracking technologies
  • Unique device identifiers
  • Kiosk and tablet session data

2c. AI Phone Orders

When you place an order using our AI phone receptionist, you will be informed at the start of the call that you are interacting with an AI system and that the call is being recorded. By continuing the call, you consent to the following:

  • Your call is recorded (full audio) and transcribed
  • Recordings and transcripts are stored for up to 12 months and then deleted
  • Voice data may be used to improve the AI phone ordering system

Applicable state recording consent laws (including two-party consent requirements) are acknowledged and addressed through the disclosure provided at the start of each call.

2d. Information from Third Parties

  • Delivery platforms (order details, delivery status information)
  • Restaurant partners (menu, pricing, and availability information)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send transactional communications (order confirmations, receipts, delivery updates)
  • Send transactional communications related to your orders
  • Improve our services, including AI phone ordering technology
  • Personalize your experience based on order history and preferences
  • Prevent fraud and protect security
  • Comply with legal obligations
  • Provide customer support
  • Conduct analytics and improve service quality

4. SMS & Marketing Communications

Program

ChikoPOS operates one messaging program: ChikoPOS Order Updates— transactional messages including order confirmations, preparation and delivery status updates, and digital receipts.

Your Consent

Consent to receive messages is collected via an unchecked checkbox at the point you provide your phone number on our SMS opt-in page (chikopos.com/sms). You must actively check the consent checkbox and click “Sign Up” to opt in. The checkbox is unchecked by default. Consent is not a condition of any purchase.

Frequency & Rates

Message frequency varies. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any ChikoPOS message. You may also opt out by emailing privacy@chikopos.com.

Help

Reply HELP to any ChikoPOS message for assistance, or contact us at privacy@chikopos.com.

SMS Data Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold to or shared with third parties or lead generators.

Consent Records

We retain records of your SMS consent (including timestamp and exact language shown at opt-in) for a minimum of five years, as required by applicable law.

5. How We Share Your Information

We do not sell your personal information. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

We may share your information with:

  • Restaurant partners: the merchant operating the location you ordered from, including your order details and contact information necessary for order fulfillment
  • CardPointe: our payment processor, which receives tokenized payment data to process your transactions
  • Delivery platforms: Uber Eats, DoorDash, and similar services for delivery order fulfillment
  • Service providers: companies that help us operate our services, including SMS and email delivery, hosting, analytics, and customer support tools
  • Law enforcement and legal: when required by law, subpoena, or court order, or to protect the rights and safety of ChikoPOS, our users, or others
  • Business transfers: in connection with a merger, acquisition, or sale of assets, in which case you will be notified

6. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, beacons) on our web-based ordering platforms for:

  • Essential functionality: keeping you logged in, maintaining your cart, processing orders
  • Analytics: understanding how our services are used so we can improve them
  • Preferences: remembering your settings and choices

We do not use third-party advertising cookies and do not share data with ad networks for targeted advertising. You can control cookies through your browser or device settings.

7. Data Retention

  • Personal data: retained as long as necessary to provide our services and fulfill legal obligations
  • Order history: retained for the duration of your account relationship plus applicable tax and legal retention periods
  • AI call recordings: retained for up to 12 months for service improvement, then deleted
  • SMS consent records: retained for a minimum of 5 years, as required by TCPA
  • Account deletion: requests honored within 30 days, subject to legal retention obligations

8. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information, including encryption in transit and at rest, access controls, and employee training.

Payment card security is handled by CardPointe, our PCI-compliant payment processor. ChikoPOS does not store, process, or transmit raw cardholder data.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. Children’s Privacy

ChikoPOS services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

Parents or guardians who believe their child has provided personal information to ChikoPOS may contact us at privacy@chikopos.com.

10. Your Privacy Rights

All Users

Regardless of where you live, you may:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To submit a request, email privacy@chikopos.com or use the settings in your ChikoPOS account.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

  • Right to know what personal information is collected, used, and shared
  • Right to delete your personal information
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information. We do not sell or share your personal information for advertising purposes.
  • Right to non-discrimination for exercising your privacy rights

Categories of personal information we collect: identifiers (name, email, phone, IP address), commercial information (order history, purchase records), internet and electronic network activity (device info, usage data, cookies), geolocation data (approximate location from IP), audio and voice data (AI phone call recordings), and inferences (preferences derived from order history).

You may submit a verifiable consumer request by emailing privacy@chikopos.com. You may also designate an authorized agent to submit a request on your behalf.

Colorado, Connecticut, Virginia & Utah Residents

Residents of these states have similar rights to access, delete, and correct personal information, and to opt out of targeted advertising and the sale of personal data. If we deny your request, you may appeal by contacting us at privacy@chikopos.com.

11. Age-Restricted Items

Certain restaurants on ChikoPOS may sell alcoholic beverages. Age verification (21+) is required for alcohol orders. The restaurant is responsible for verifying age at the point of delivery or pickup. ChikoPOS may collect your date of birth for age verification purposes.

12. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email, in-app notification, or prominent notice on our website. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

For SMS-specific inquiries, reply HELP to any ChikoPOS message or email the address above.