Terms of Use

Last Updated: June 29, 2026

1. Acceptance of Terms

By accessing or using any ChikoPOS-powered ordering service, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use our services. You must be at least 13 years old to use ChikoPOS services.

These terms apply to all ChikoPOS ordering channels, including:

  • QR code web ordering
  • Self-service kiosks
  • Table tablets
  • The ChikoPOS mobile app
  • Restaurant websites built with ChikoPOS
  • AI phone ordering
  • Orders placed through delivery platforms (Uber Eats, DoorDash, etc.)

2. Description of Services

ChikoPOS provides the technology platform through which you can place orders with participating restaurants. ChikoPOS is not a restaurant, food provider, or delivery service. Your order is a transaction between you and the restaurant. ChikoPOS is not a party to that transaction.

ChikoPOS facilitates order placement, payment processing (via our third-party processor, CardPointe), and communication between you and the restaurant.

3. Account Registration

  • You must be at least 13 years old to create an account
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the security of your account credentials
  • One account per person
  • ChikoPOS may suspend or terminate accounts that violate these terms

4. Ordering & Payments

  • Menu items, pricing, descriptions, and availability are set by the restaurant, not ChikoPOS
  • Prices may vary by ordering channel
  • Applicable taxes and fees are displayed before you confirm your order
  • Payments are processed securely through CardPointe. ChikoPOS does not store your card number.
  • Order modifications or cancellations are subject to the restaurant’s policy
  • Refund requests should be directed to the restaurant. ChikoPOS may facilitate but is not responsible for refund decisions.
  • Gratuity and tip amounts are at your discretion

5. AI Phone Ordering

Our AI phone receptionist is an artificial intelligence system, not a human. When you call, you will be informed at the start of the call that:

  • You are interacting with an AI system
  • The call is being recorded and transcribed

By continuing the call after this disclosure, you consent to recording, transcription, and AI processing of the call. Call recordings and transcripts are stored for up to 12 months and may be used to improve the AI system.

The AI may not perfectly understand all requests. You may request to be transferred to a human or use an alternative ordering channel at any time.

6. SMS Terms & Conditions

Program Information

ChikoPOS (operated by MLSB 2026 LLC) offers one messaging program: ChikoPOS Order Updates— transactional messages including order confirmations, preparation and delivery status, and digital receipts.

Consent

By providing your phone number and checking the consent checkbox on our SMS opt-in page (chikopos.com/sms), you consent to receive order update messages from ChikoPOS.

Frequency & Rates

Message frequency varies. Message and data rates may apply.

Opt-Out

Reply STOP to unsubscribe at any time. You may also opt out by emailing privacy@chikopos.com. One confirmation message may be sent after your opt-out request.

Help

Reply HELP for help. For SMS support, contact privacy@chikopos.com.

Carrier Disclaimer

Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed.

Privacy

See our Privacy Policy for how we handle your mobile information. We will not share your mobile number or SMS opt-in data with third parties for marketing purposes.

7. Age-Restricted Items

Certain restaurants may offer alcoholic beverages through ChikoPOS. You must be 21 years or older to order alcohol. By ordering age-restricted items, you represent that you are of legal age. A valid government-issued ID may be required at delivery or pickup.

The restaurant bears legal responsibility for verifying age upon delivery or handoff. ChikoPOS reserves the right to cancel orders where age cannot be verified.

8. Loyalty Programs & Gift Cards

Loyalty Programs

  • Participation is voluntary
  • Points and rewards have no cash value and are non-transferable
  • ChikoPOS or the restaurant may modify or terminate loyalty programs with notice

Gift Cards

  • No expiration date and no service fees
  • Non-refundable and not redeemable for cash, except where required by law
  • Lost or stolen gift cards may not be replaced

9. Intellectual Property

The ChikoPOS name, logo, trademarks, and all platform content are owned by MLSB 2026 LLC. You are granted a limited, non-exclusive, non-transferable license to use our services for personal, non-commercial ordering purposes. You may not copy, modify, distribute, sell, or create derivative works from any ChikoPOS content.

10. User Conduct

You agree not to:

  • Place fraudulent orders or engage in payment fraud
  • Abuse, harass, or threaten restaurant staff or delivery personnel
  • Interfere with platform operation, including scraping, using bots, or reverse engineering
  • Use the services for any unlawful purpose
  • Impersonate another person

ChikoPOS may suspend or terminate accounts for violations of these rules.

11. Disclaimer of Warranties

Our services are provided “AS IS” and “AS AVAILABLE.” ChikoPOS is a technology intermediary. We do not prepare, package, or deliver food. We do not guarantee:

  • Food quality, preparation, or safety (the restaurant’s responsibility)
  • Accuracy of menu descriptions or pricing (set by the restaurant)
  • Delivery times
  • Uninterrupted or error-free service
  • AI phone receptionist accuracy

12. Limitation of Liability

ChikoPOS (MLSB 2026 LLC) is a technology intermediary, not a party to the food transaction between you and the restaurant. To the fullest extent permitted by law:

  • Our total liability is capped at the greater of (a) the amount you paid through ChikoPOS in the 3 months preceding the claim, or (b) $100
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for food quality, allergic reactions, food safety issues, or actions and omissions of restaurants, delivery personnel, or third parties
  • We are not liable for service interruptions, data loss, or unauthorized access

Some jurisdictions do not allow these limitations. In those cases, the limitations apply to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify and hold harmless MLSB 2026 LLC (dba ChikoPOS), its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the services, your violation of these terms, or your violation of any third-party rights.

14. Dispute Resolution & Arbitration

Governing Law: These terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Binding Arbitration: Any dispute arising from these terms or your use of ChikoPOS services will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Class Action Waiver: You agree to resolve disputes only on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

Jury Trial Waiver: Both parties waive the right to a jury trial.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access. Small claims court actions are permitted.

Time Limitation: Any claim must be filed within one year of the event giving rise to the dispute.

Venue: For any court proceedings, venue shall be in Broward County, Florida.

15. Termination

  • You may stop using ChikoPOS services at any time and request account deletion
  • ChikoPOS may suspend or terminate your access for violation of these terms, fraudulent activity, or at our discretion with or without notice
  • Upon termination, your license to use the services is revoked and your data is handled according to our Privacy Policy
  • Pending orders may be completed or cancelled

16. Changes to Terms

ChikoPOS may modify these terms at any time. Material changes will be communicated via email, in-app notification, or prominent notice on our website. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. If you disagree with any changes, stop using the services and delete your account.

17. General Provisions

  • Severability: If any provision is found unenforceable, the remaining provisions remain in full effect
  • Entire Agreement: These Terms of Use and our Privacy Policy constitute the entire agreement between you and ChikoPOS regarding your use of the services
  • Waiver: Our failure to enforce any right does not constitute a waiver of that right
  • Assignment: ChikoPOS may assign these terms. You may not assign your rights or obligations.

18. Contact Us

If you have questions about these Terms of Use, contact us:

For SMS inquiries, reply HELP to any ChikoPOS message.